Sales Order Processor

Location: Office-Based | Monday to Friday | 7:00am – 4:00pm
Reporting to: Operations Manager

About the Company

Join a thriving, multi-channel retail business at an exciting stage of growth. Our client sells across a variety of platforms — including their own Shopify websites and third-party marketplaces like Temu, B&Q, and Tesco. With a mix of automated and manual processes, they’re looking for an experienced Sales Order Processor to support their busy operations team and keep orders flowing smoothly.

The Role
As a Sales Order Processor, you’ll manage the end-to-end processing of customer orders through Linnworks, ensuring accuracy and efficiency across all channels. From troubleshooting order issues to liaising with warehouses and couriers, you’ll be a vital link between platforms, customers, and the fulfilment team.

Key Responsibilities:

• Process and manage customer orders using Linnworks

• Monitor and resolve any order issues, stock discrepancies, or fulfilment errors

• Ensure manual orders are processed promptly and accurately

• Liaise with warehouses, customer service teams, couriers, and platform contacts

• Support returns processing and investigate order-related queries

• Carry out daily checks to ensure all orders are imported and processed correctly

• Maintain accurate records and provide reports as needed

• Assist with general administrative tasks across operations

What You’ll Bring:
✅ Proven experience in sales order processing or a similar operations role
✅ Strong working knowledge of Linnworks (or similar OMS)
✅ Experience with multi-channel retail platforms (Shopify, Temu, B&Q, Tesco)
✅ Confident IT skills — you pick up systems quickly and work accurately
✅ Excellent attention to detail and organisational skills
✅ Ability to work independently in a fast-paced environment
✅ Knowledge of Sage is a plus but not essential

Tech You’ll Use:

• Linnworks – Order Management & Integration

• Shopify – Website Platform

• Sage – Accounting & Stock Management (advantageous)

• Excel/Google Sheets – Admin & Reporting

Who You Are:
You thrive in a busy, ever-changing environment and enjoy solving problems and streamlining processes. You’re proactive, reliable, and work well both independently and as part of a collaborative team.

Why Join?
You’ll be part of a growing business with a supportive team culture that values open communication and continuous improvement. As the company expands and automates further, there’s plenty of scope to develop your skills and grow your role.