Senior Collections Advisor

Senior Collections Advisor
Crewe, Cheshire
Up to £30,000 per annum (depending on experience)

We’re looking for an experienced Senior Collections Advisor to join the growing team in Crewe.

In this role, you’ll be responsible for managing a portfolio of customer accounts, ensuring the timely recovery of outstanding balances while maintaining a professional and empathetic approach. You’ll handle inbound and outbound communications, negotiate payment arrangements, and work closely with internal teams to resolve queries efficiently.

It’s a fast-paced, customer-focused position that requires strong communication, organisation, and problem-solving skills — ideal for someone who thrives in a structured environment and enjoys building positive customer relationships.

What You’ll Do:

·        Manage a portfolio of customer accounts, making outbound calls and handling inbound queries.

·        Negotiate payment plans and resolve overdue balances in line with company policies.

·        Handle customer queries professionally, ensuring a positive and compliant experience.

·        Maintain accurate and detailed records of all communications and actions.

·        Escalate complex or high-risk cases to the Collections Manager when required.

·        Support continuous improvement by sharing best practices and contributing to team development.

·        Achieve individual and team performance targets to support wider business goals.

What We’re Looking For:

·        Minimum 1 years’ experience in collections, credit control, or customer service.

·        Excellent communication and negotiation skills with a professional, empathetic approach.

·        Strong organisational and time management skills with great attention to detail.

·        Knowledge of collections processes and regulatory requirements (desirable).

·        Confident using collections systems, CRMs, and Microsoft Office.

What’s on Offer:

·        Salary: Up to £30,000 per annum (depending on experience).

·        A friendly, collaborative team culture where ideas are encouraged.

·        The opportunity to be part of a fast-growing, innovative global business.

·        Ongoing professional development and support.

·        A workplace that values inclusivity, innovation, and continuous improvement.

If you’re a confident communicator with a passion for delivering results and building strong customer relationships, we’d love to hear from you.

Apply today through Nter Talent to join a business that’s shaping the future of sustainable solutions.