Customer Service Advisor - Ronse

Customer Service Advisor  Location: Ronse, on-site Salary: 2,500–3,000€ gross
 
Nter Talent is supporting a fast-growing global business specialising in mobility solutions in their search for a Customer Service Advisor to strengthen their team in Ronse . With a wide range of services including fuel cards, telematics, EV charging stations, telecom, and more, this company provides smart solutions to businesses worldwide.

Your Role:
As a Customer Service Advisor, you are a key player in ensuring an outstanding customer experience. You provide exceptional support, think in solutions, and make sure customers feel heard and helped.
Responsibilities:
• Answer customer inquiries via phone and email  • Provide clear information about products and services • Quickly and efficiently resolve issues or complaints • Proactively reach out to customers with service updates and promotions • Spot opportunities for cross-selling and upselling • Collaborate with internal departments to handle more complex customer needs
Requirements:
• Professional level of Dutch and French (English is a plus) • Customer service experience is desirable • Strong communication skills – both verbal and written • Stress-resistant, patient, and able to multitask • MS Office and Outlook use
Benefits:
• Meal vouchers and eco vouchers • Holiday pay, 13th month & life insurance after 6 months of service • Annual international incentive trips for top performers (e.g. Mallorca, Rome) • Early finish on Fridays (16:00) • 20 vacation days + 6 additional ADV days