Retention Agent - Antwerp

Department

Aviation & Automotive

Locations

Advertised By

Laura Musmeci

Retention Agent
Location: Antwerp, on-site
Salary: 2,800–3,200€ gross p/m

Nter Talent is supporting a global leader in innovative business solutions in their search for a Retention Agent to strengthen their team in Antwerp. With a presence in 19 countries and expertise in fleet management, telematics, and fuel solutions, this company is at the forefront of helping businesses optimize their operations through advanced services.

Your Role:

As a Customer Retention Agent in the Telematics team, you will be the key to customer satisfaction and retention. You analyze customer needs, offer suitable solutions, and build strong relationships. Thanks to your empathy, listening skills, and problem-solving ability, you know exactly what’s needed to provide customers with the best possible experience.

Responsibilities:

  • Contact customers to assess their satisfaction and discuss any issues
  • Follow up on customer requests and concerns quickly and accurately
  • Propose solutions that increase customer satisfaction
  • Manage a client portfolio to build long-term relationships

Requirements:

  • Professional level in Dutch, French and English
  • Experience in a customer-facing role, preferably in retention or customer care
  • Strong communication skills and comfortable with phone-based customer contact

Benefits:

• Meal vouchers and eco vouchers
• Holiday pay, 13th month & life insurance after 6 months of service
• Annual international incentive trips for top performers (e.g. Mallorca, Rome)
• Early finish on Fridays (16:00)
• 20 vacation days + 6 additional ADV days

Apply for this role:

    Laura Musmeci
    Advertised By:
    Laura Musmeci

    Hey there! I’m Laura, an Italian recruiter with nearly 4 years’ experience matching top talent with exciting opportunities across Europe in Tech, Marketing and Sales. I’m all about real connections and trusted partnerships. Fun fact: I left Sardinia’s crystal-clear beaches for the UK - clearly, I like a challenge.