Collections Advisor

Join a fast-paced, forward-thinking team and make a real difference in customer experience and collections performance.

We’re on the lookout for a confident and customer-focused Collections Advisor to join our busy Crewe office. In this role, you’ll take ownership of your own portfolio of customer accounts, ensuring timely payments and delivering high-quality service along the way. If you have a background in collections or customer service, and enjoy solving problems and building rapport with customers, we want to hear from you.

As part of a company focused on innovation, sustainability, and transformation, you’ll play a key role in helping customers stay on top of their accounts while supporting our growth journey.

What you’ll be doing

• ·        Managing your own portfolio of customer accounts
• ·        Making outbound calls and handling inbound queries to resolve outstanding balances
• ·        Negotiating fair and effective payment plans
• ·        Providing clear, empathetic communication around account status and payment options
• ·        Keeping accurate records of all customer interactions and updates
• ·        Escalating complex or high-risk cases to the Senior Advisor or Supervisor when needed
• ·        Ensuring all activity complies with regulatory and company policies
• ·        Supporting continuous improvement by sharing ideas and attending training
• ·        Meeting both individual and team performance targets

What we’re looking for

• ·        At least 1 year of experience in collections, customer service, or a similar role
• ·        Excellent communication skills and a professional approach to challenging conversations
• ·        A customer-first mindset with the ability to balance business goals
• ·        Great time management and attention to detail
• ·        Familiarity with collections processes and basic regulatory knowledge (a plus)
• ·        Comfortable using collections software and data entry systems

What you’ll get

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