Supply Chain Export Co-ordinator

Customer Supply Chain Export Coordinator
Salary: £28,000 – £30,000 + company bonus
Location: London (Hybrid – 3 days office / 2 days WFH)
Department: Operations

We are partnering with a global design-led consumer brand, renowned for its innovative approach to transforming everyday living, to recruit a Customer Supply Chain Export Coordinator. Headquartered in London and operating in more than 100 countries, the business continues to experience strong international growth across retail, wholesale and e-commerce channels.

This newly available position sits within a high-performing Customer Supply Chain team and plays a central role in providing exceptional service to international customers. The successful candidate will support the full execution of Ex Works export orders, ensuring operational accuracy, timely fulfilment, and seamless coordination with 3PL partners and freight forwarders.

Key Responsibilities

• Manage the full end-to-end processing of Ex Works customer orders with accuracy and speed

• Prepare and validate all export documentation (invoices, packing lists, Certificates of Origin, etc.) in line with customs and customer compliance requirements

• Maintain and circulate open order books, providing regular updates to stakeholders and customers

• Collaborate with Supply Planning to confirm stock allocation and communicate back-in-stock timings

• Track warehouse dispatches and customer collections, escalating delays or issues as required

• Coordinate effectively with 3PL warehouse partners and freight forwarders to schedule and monitor collections

• Update expected revenue forecasts within Sales Performance Reports

• Identify, document, and escalate SLA failures or recurring export issues

• Ensure full compliance with current export legislation and internal customer requirements

• Support continuous improvement initiatives across documentation flow, ERP usage, and reporting

Key Relationships

• Customers & Freight Forwarders

• 3PL Warehouses

• Finance, Sales & Account Management teams

• Supply Planning

• IT

• Customer Service Analyst

About You

• 2–3 years’ experience in customer service, order management, or export coordination

• Strong Excel skills (lookups, pivot tables, data validation)

• Experience with ERP systems (SAP preferred)

• Solid understanding of export processes, documentation, and compliance

• Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment

• High attention to detail and a proactive, solutions-focused mindset

• Comfortable working cross-functionally and building strong relationships

• Customer-first approach with a passion for delivering service excellence

What’s on Offer

• £28,000 – £30,000 salary

• Company performance bonus

• Pension contribution

• Hybrid working (3 days office / 2 days WFH) with flexible start/finish times

• Exclusive product discount

• 24/7 healthcare appointment support

• Access to external wellbeing support

• Perkbox membership

• Volunteer days and team recognition schemes

• Training and development opportunities

• Holiday trading & carry-over scheme; additional holiday for long service

• Season-ticket loan & cycle-to-work scheme

• Parental leave support