Customer Service Coordinator

Customer Service Coordinator (Luxury Brand) – Harrogate

£30,000 – £32,000 Benefits

We are recruiting on behalf of a well-established, design-led business operating within a premium / luxury product environment. Due to continued growth, they are looking to appoint an experienced Customer Service Coordinatorto join their operations team in Harrogate. This is a highly organised, customer-facing role where you will act as the central point of contact between customers, sales teams and internal departments — ensuring a seamless experience from order through to delivery. The Role

You will be responsible for managing customer interactions and coordinating orders, ensuring all communication reflects the standards expected of a high-end brand. Key responsibilities include:

• Managing customer enquiries via phone and email in a professional and timely manner

• Coordinating orders and ensuring all details are accurate and up to date

• Booking and scheduling deliveries with customers

• Liaising with sales, logistics and operations teams to track order progress

• Updating CRM systems with customer information, order notes and delivery details

• Handling customer queries and complaints effectively, ensuring resolution within agreed timeframes

• Supporting Business Development Managers with customer updates and order communication

• Preparing reports and identifying areas for service improvement About You

We are looking for a confident and organised individual with a strong customer focus and excellent attention to detail. You will likely have:

• Previous experience in customer service, sales support or coordination roles

• Strong communication skills, both written and verbal

• Experience working with CRM or order management systems

• The ability to manage multiple tasks and prioritise effectively

• A proactive, problem-solving approach

• A professional and personable manner Experience within interiors, manufacturing, retail or a product-based environment would be advantageous, but not essential. Working Hours

Monday to Friday, 8:00am – 5:00pm (office-based role) Location

Harrogate – candidates should be within a reasonable commuting distance. This is an excellent opportunity to join a growing business with a strong reputation for quality and customer experience. For more information or to apply, please submit your CV or get in touch directly for a confidential discussion.